CS

Thông tin tuyển dụng

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Quyền lợi

- Salary range: from 14-16 mil VND net salary per month. 
- A Macbook is provided.
- Flexible work arrangements.
- A dynamic and inclusive work environment.
- Professional product and Customer Success skills training.
- Experience a drama-free workplace where collaboration, kindness, and support are the norm. 
- We’re dedicated to providing the encouragement and assistance you need to excel in your role

Mô tả công việc

- Provide exceptional customer support via email, live chat, and phone, ensuring timely and accurate resolution of inquiries.
- Evaluate, troubleshoot, and follow up on customer issues; replicate and document cases for further escalation if needed.
- Proactively identify and resolve problems to improve customer satisfaction and operational efficiency.
- Collaborate with team members to address customer concerns effectively while maintaining a positive team dynamic.
- Continuously update knowledge on product features, policies, and e-commerce industry trends to deliver informed support.
- The role will adapt as our app grows, so we’re looking for someone comfortable with dynamic responsibilities.

Yêu cầu công việc

- English Proficiency: Equivalent to IELTS 7.0 or higher (certificate not required), with a strong emphasis on spoken communication.
- E-commerce Expertise: Familiarity with Shopify or similar platforms is a must.
- Problem-Solving Skills: Ability to diagnose and resolve customer issues with a proactive approach.
- Customer-Centric Mindset: Dedicated to delivering outstanding service while balancing company goals.
- Self-Motivated: Capable of working in a fast-paced, dynamic environment with minimal supervision.
- Team Player: Cooperative and supportive of colleagues, but also able to work independently when required.